FAQs

BAGLINE offers a diverse selection of global brands along with two private labels, including renowned names such as Tommy Hilfiger, United Colors of Benetton, and Aeropostale. The Vertical and Sugarush are our exclusive private labels. These brands signify our dedication to providing top-quality products across various categories.

Our commitment to authenticity is reinforced by our parent company, Brand Concepts Ltd. (BCL), which holds licenses for our brands in India. As the manufacturer and designer of all our collections, we distribute our products across India through authorized dealers, distributors, and online channels such as Amazon and Myntra. This ensures that every product sold by BAGLINE adheres to our high-quality standards and authenticity.

Yes, BAGLINE operates multiple retail stores in various cities across India. With over 40 exclusive brand outlets in COCO & FOCO formats, customers can visit our stores to explore our latest collections and exclusive offers.

BAGLINE operates multiple retail stores across various cities in India. You can locate our stores by visiting the "Store Locator" section on our official website. Simply enter your city or postal code to find the nearest BAGLINE store to your location. Additionally, you can explore our products and make purchases online through our website, which offers a convenient shopping experience from the comfort of your home.

Yes, BAGLINE implements its omnichannel strategy in select stores across its retail network, integrating online and offline shopping experiences for customers.

BAGLINE provides comprehensive warranty coverage for its products. We offer a 3-year international warranty for soft and hard luggage bags, covering manufacturing defects under normal usage conditions. For other product categories such as backpacks, leather goods, and handbags, warranty durations vary from 6 months to 1 year, depending on the product type. Please refer to our warranty policy for detailed information on coverage and claim procedures

To claim warranty service, you'll need to provide proof of purchase and a picture of the product highlighting the defect. Our warranty covers manufacturing defects but excludes damages caused by misuse, neglect, accidents, or normal wear and tear. For international travelers, our international warranty ensures coverage wherever you go, requiring proof of travel, purchase, and impairment to process claims.

BAGLINE aims to provide a seamless shopping experience with fast and reliable shipping. Standard delivery times typically range from 7 to 10 business days. We also offer an easy return, refund, and exchange policy within 10 days of receiving the product. Customers can initiate return or exchange requests by contacting our support team and providing essential validation details. For detailed information on shipping times, return procedures, and any associated costs, please refer to our shipping and returns policy on our website.

Yes, BAGLINE offers free shipping on prepaid orders. Customers who choose the prepaid payment option during checkout will enjoy complimentary shipping on their orders with an additional 5% off on prepaid orders.

Yes, BAGLINE applies an additional charge of 200 rupees for cash on delivery orders. This fee is added to cover the handling and processing costs associated with cash transactions.

Your pin code is not yet serviceable by our courier partners and that's why we don't deliver to your location at the moment. We're increasing our reach and partnering with reliable courier companies, so we should be able to get to you. Keep an eye out for updates, as we’re striving to make it happen soon!

BAGLINE takes great care in packaging our products for delivery. Each item is carefully wrapped to ensure it arrives in pristine condition, with additional protective measures for fragile or delicate items.

Yes, BAGLINE offers special discounts for bulk orders. Whether you're purchasing for corporate events, promotional activities, or group requirements, we provide competitive pricing based on the volume of your order.

- The E-gift card is redeemable at online and offline BAGLINE stores within India.

- The E-Gift card is emailed to the recipient within 24 hours of purchase and doesn't come in a physical format.

- In case the value of the merchandise exceeds the value of the e-gift card, the difference shall be paid by the bearer.

- No refunds or credit notes shall be issued for unused parts of the E-Gift card.

- Protect the E-Gift card number to avoid misuse. BAGLINE shall not assume any liability in case the E-gift card gets stolen/compromised, and neither replace the E-Gift Card nor refund cash.

Yes, BAGLINE provides an additional 5% off on prepaid orders. Customers who opt for the prepaid payment option during checkout will receive a discount of 5% on their total order value.

We're thrilled to hear you're interested in joining the BAGLINE team! For information on career opportunities, please send a mail at ___ with your resume. We're always on the lookout for talented individuals who share our passion for quality and innovation.

Yes, BAGLINE invites individuals to join our affiliate program, offering a commission of 10% on total referral sales made through affiliate links or coupon codes. With a 30-day cookie duration, affiliates can earn commissions by promoting BAGLINE products through their platforms.

For inquiries, warranty claims, or assistance with returns and exchanges, customers can reach out to BAGLINE's customer support team via phone at +91-9752221244 or +91 8827661616, or by email at support@bagline.com or customercare@brandconcepts.in. Our dedicated representatives are committed to providing timely and efficient assistance to ensure a positive customer experience.