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100% Authentic Products | Subscribe & avail surprise gift
100% Authentic Products | Subscribe & avail surprise gift

Warranty Information

Bagline is committed towards providing a seamless customer experience, even after the purchase is completed. Our warranty policy is designed to make the customer’s post purchase journey smooth and memorable.

In the unlikely event of any manufacturing defect, we provide dedicated customer assistance along with repair or replacement of the product.

Soft & Hard Luggage Bags

3 Years Limited Warranty

Bagline is very proud to stand by the quality of the travel gear that it sells. When the products are used under normal conditions for which they are designed, these products are warranted to be free from manufacturing defects for the warranty time period.

In the unlikely event of manufacturing defects, we repair or replace the product based on personal discretion. To claim the warranty you need to either register yourself at the time of purchase (From Dec 2022) or/ and share the following essentials with us (prior Dec 2022 purchases):

- Proof of purchase
- Picture of the product with the defect

The warranty covers manufacturing defects for:

  • Stitching
  • Zipper
  • Wheels
  • Trolley Handle
  • TSA lock

The warranty doesn’t cover the following:

  • Broken TSA lock
  • Damage to piping of soft luggage
  • Dent/body crack in hard luggage
  • Products with 50% or more discount

If an identical replacement isn’t available, we provide you with compensation of comparable value. The warranty doesn’t cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized individuals or service centers.

If an airline or the airport authority damages your product, contact them immediately to file a claim.

You can fill the warranty claim form with the required details to process your claim. Please note that for repairing the luggage bag you will have to visit or send the product to your nearest Bagline store.

The cost for sending the product to our service center/ store will be covered by you, although we repair and return your product within 15 working days with free shipping.

Global Warranty

No matter where you travel, our international warranty will follow you.  To claim warranty when traveling internationally fill the warranty claim form and provide us with the following documents:

  • Proof of purchase
  • Boarding Ticket
  • Hotel/Current address
  • Picture of the product with the manufacturing defect

For Backpacks, Leather Belts, Wallets, Handbags & Business Cases

Limited Warranty

Bagline is very proud to stand by the quality of the travel gear that it sells. When the products are used under normal conditions for which they are designed, these products are warranted to be free from manufacturing defects for the warranty time period.

The warranty time for:

  • School backpacks: 1 year
  • Overnighter luggage bag: 1 year
  • Laptop bags and business cases: 1 Year
  • Leather accessories and handbags: 6 months

In the unlikely event of manufacturing defects, we will repair or replace the product based on our personal discretion. To claim the warranty, you need to either register yourself at the time of purchase (From Dec 2022) or/ and share the following essentials with us (prior Dec 2022 purchases):

- Proof of purchase
- Picture of the product with the defect

The warranty includes manufacturing defects for:

  • Belt pin
  • Bag Zipper
  • Wallet & belt corner and edges
  • PU peel off on women handbags
  • Stitching, pasting & prints
  • ading of edge color in belt & wallet while usage

Warranty is void under the following conditions:

  • Leather product & accessories gets wet or washed
  • Extra hole punched-in on belt
  • Products with 50% or more discount

If an identical replacement isn’t available, we provide you with compensation of comparable value. The warranty doesn’t cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized individuals or service centers.

You can fill the warranty claim form with the required details to process your claim. Please note that for repairing the luggage bag you will have to visit or send the product to your nearest service repair center

The cost for sending the product to our service center will be covered by you, although we repair and return your product within 15 working days with free shipping.

Register your product Click Here